Politique de remboursement
Returns & Refunds
You have the right to withdraw from this agreement, within 14 days after the delivery of the products to you has been completed. If you wish to withdraw from the contact us through the provided links on this website under the section "Contact us" or via email under the address: firstname.lastname@example.org. Alternatively, you can write to Connacht Spectrum Limited, Apt Baurisheen, Oughterard Co Galway H91Y9N3.
All the charges will be refunded to you within 14 days of receiving returned goods. Please note that we are unable to accept partial returns. If the products are being in the process of delivery at the time when the withdrawal request is filled out, you will have to ship them at your own expense to the following address: Connacht Spectrum Limited, Apt Baurisheen, Oughterard H91Y9N3 Galway. Please note that we can only process returns sent to the specified address by postage, returns performed in person will not be accepted. We recommend that you cancel your order as soon as possible to avoid unnecessary delivery costs.
As per our terms and conditions returning any items is at your own expense and through your own courier.
Any products returned must be received by us in the same condition and, if possible, in the same packaging as when you received them from us. In order to process the return, you must provide order confirmation such as by e-mail. It is your responsibility to assure those products being subject to the return process are shipped and packaged in a manner that protects them from damage during shipment. Any returned products that fail to comply with the above requirements will result in the failure of the return process and will be shipped back to the sender at their expense. Please note that due to hygienic reasons we’re unable to accept returns on underwear or cosmetics, which does not affect your statutory rights.
For hygiene reasons: pillows, bed linen, mattresses, mattresses covers, breast pumps, sippy cups, bottles, bottle teats, soothers, underwear that have been removed from their original packaging may not be returned unless they are faulty.
Defective products & warranty
If the customer discovers that received product is faulty in any shape of form, the report must be sent to the seller within 14 days from arrival. Defective products will be collected at the seller's expense and the product will be replaced with a new one. Alternatively, the seller may send the buyer replacement parts to bring the product back into conformity with the contract. The parties may also agree on another satisfactory form of compensation for the product defect.
The replacement of the product for a new one will take place after the defective product has been collected from the buyer and reasonable product assessment has been done by the seller. A product defect does not release the buyer from responsibility for the condition of the product during the product complaint process.
In the case of defects found immediately after unpacking, collection of the product is only possible in the original packaging and in the same, unused condition in which the product was delivered.
For claims under warranty the product does not need to have original packaging.
The customer has the right to claim the product under warranty for the period of time during which the warranty is in force.
Claiming a non-defective product
In the event of a complaint about a product that is of full quality and has no claimable defects, the transport costs are to be borne by the buyer and the seller is entitled to reimbursement of the costs incurred. In order to re-dispatch the product to the buyer, all transport and storage charges must be settled. An additional storage fee may be charged if the product is not collected from the manufacturer's service site due to the buyer not providing sufficient information necessary to complete the shipment or due to unpaid fees. The amount of the fee depends on the type of the stored product and its size. The buyer will be informed about the rate of the fees no later than 7 days before the commencement of storage fees. After 28 days of storage, the product can be disposed of at the buyer's expense. Disposal of the product does not release the buyer from his/her obligation to pay the fees due.